IC Nuclear are leading the way when it comes to understanding, evaluating and delivering Intelligent Customer support to the Licensees and its supply chain. All four Regulators – Office of Nuclear Regulation, Environment Agency, Defence Nuclear Safety Regulator and Defence Nuclear Security Regulator (Defence only) have expectations that Licensees and their supply chains will act as Intelligent Customers / Suppliers at all times when outsourcing works, goods or services that have implications on nuclear safety, security and the environment.

Utilising IC Nuclear’ s extensive and in-depth technical knowledge of the Regulatory framework and industry contacts, we are uniquely placed to support our clients exceed these expectations. The services we offer are as follows;

Gap analysis against Regulatory expectations

Performing a gap analysis with our clients allows us to help them assess the effectiveness of their current Intelligent Customer approach and make recommendations to meet and/or exceed Regulatory expectation.

Industry Benchmarking

We keep abreast of industry best practices and trends by participating in and leading several cross-sector best-practice working groups and forums such as Intelligent Customer Working Group and Scarce Resources Working Group.


A successful implementation requires the involvement of all key internal and external stakeholders. With our in-depth understanding of the Nuclear sector and experience working with Regulators, we are best placed to achieve a successful outcome for our clients.

Policy & procedure development

Based on your business requirements, we can develop and implement your bespoke Intelligent Customer policy and procedures

Quality & Assurance control

To achieve the desired outcomes, we work closely with our clients to develop and maintain effective assurance, audit and control regimes


Our Intelligent Customer training plans are tailored specifically to the needs of your organisation. We offer bespoke classroom-based and webinar training to the complete range of stakeholders from Practitioners to the Exec Board to your supply chain. We also offer a range of e-Learning courses through our eNuclear division.

‘IC Nuclear supported AWE to interpret customer & regulatory expectations and translate them into company policy and procedure relating to “Intelligent Customer”’