Case Studies

Defence Nuclear client (Licensee)

Following several incidents relating to contractors on site, IC Nuclear was appointed by a client to develop and implement Intelligent Customer training suitable for its organisation.

During the initial scoping phase of the project, IC Nuclear identified several areas for improvement that should be addressed by the client before training was appropriate. Due to the client’s resource constraints at the time, IC Nuclear was instructed to carry out a comprehensive gap analysis between the organisation’s approach to ‘Intelligent Customer’ and current Regulatory expectations, to provide several robust solutions to remedy the shortfalls.

Utilising our standard methodology for Intelligent Customer improvement initiatives, IC Nuclear led the organisation through the following phases;

Project structure & Governance

Interpretation of Requirements & Gap Analysis


Business Engagement & Impact Assessment workshops

Implementation & Training

The output and benefits of this approach have resulted in our Client realising several benefits, including but not limited to;

Civil Nuclear client (Licensee)

Based on IC Nuclear’s unique position in the marketplace as a subject matter expert, we were engaged by one of the Nuclear industry’s largest civil nuclear licensees to provide their Organisational Capability function with bespoke Intelligent Customer leadership training.

 IC Nuclear held several workshops to understand the client’s requirements before developing classroom-based training, tailored to meet their exact needs. The training was delivered at IC Nuclear’s training facility at its head office in Gloucester by one of its IC Nuclear consultants as well as online via Teams.

The training facilities included market-leading video conferencing technology, branded course content and materials and catering.